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Frequently Asked Questions | About Fleet Card - Universal Fleet Card

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Frequently Asked Questions | About Fleet Card


MOST FREQUENTLY ASKED QUESTIONS:


-- FAQ
-- About your card
-- Managing your card
-- Shopping with your card
-- Adding & withdrawing money

1. Where can I use this card?


You can use your card to purchase goods and services at any merchant that accepts signature based Visa®. No need to pull money off the card, you can use the card directly at retailers, restaurants, and gas stations with no fee for usage!

2. Where can I withdraw cash?


You can use your card to withdraw cash from any ATM that bears the Visa® logo. Please note that there could be a service fee for each withdrawal. This fee, along with any other fees assessed by the ATM machine associated with your ATM transaction, is automatically deducted from your balance. For a complete list of fees associated with your card, please refer to the Disclosures and Fees page. Additionally, you are able to make one free atm transaction per week at any Citi branded ATM or Citi bank.

3. What should I do if my card is lost or stolen?


Call 1-877-855-7201, immediately to report a lost or stolen card, and to order a replacement card. If you report the lost or stolen card in a timely manner, you will not be responsible for any unauthorized charges per the Terms and Conditions.

4. How do I use my card at self-swipe merchant locations?


At certain merchant locations (example: grocery stores), the merchant may require that you swipe your card yourself. On these occasions, make sure that you choose “Credit” as the payment option. Even though your card is a signature based debit card, the processing network requires you to select “credit.”

5. Why does my card not work when I try to pay-at-the-pump?


To protect cardholders, we have disabled all cards at self-service pay-at-the pump gas stations. Please note that while you can’t pay-at-the-pump; you can still use your card at these locations by asking the attendant to process your card.

ABOUT YOUR CARD


1. Why is the word “Debit” on the front of my card?


In response to new Visa and MasterCard regulations, Issuers are required to label non-credit products with the term “Debit” after January 1, 2004. Although your card may have the word debit on it, please remember to push credit and sign for purchases at the point of sale in order to indicate you authorize your transaction.

2. What is an “Account Maintenance” fee


Your account may be subject to a monthly “Account Maintenance Fee” if it is inactive. An inactive account is defined as an account that meets all three of the following criteria: (1) Your account has been open for at least six months; and (2) You have not added funds or received a payment; and (3) You have not made a transaction that resulted in journal activity with the account in a 90 day period. If your card is being loaded with funds, you will not be assessed the maintenance fee.

3. How is my card different than a credit card?


A credit card gives you a line of credit, which you have to pay back. Conversely, this card is a debit card that is loaded with YOUR money. You can spend or withdraw the funds as you see fit, but you can’t spend more than your current available card balance.

4. Will I receive a separate billing statement for my card?


All transactions that you make with your card are available online. When you want to double-check your transaction activity, simply log in to your account on the website www.prepaid.citi.com/UniversalFleet. If you are not able to access your statement online, please contact Customer Service to find out if other statement options are available for your card.

MANAGING YOUR CARD


1. How do I activate my card?


If you received your card with an activation sticker on the front, simply call the phone number on the sticker and follow the instructions presented over the telephone. If you do not have an activation sticker on the front of your card, it is not necessary to activate the card.

2. How do I view my card activity online?


Viewing your card activity online is as simple as one, two, three…
1. Visit the website, the address is printed on the back of your card.
2. Register at the site by providing a username and password.
3. Click the “My Account” icon on the top of your screen. Your card activity will be listed for your review.

3. Can I change my pin?


Yes. You can change the PIN. Just call the number on the back of your card, and enter your account information. At the prompt, select 1 for Automated Account Service. Then select 2 to change your PIN, and follow the instructions as presented. You will be prompted to enter the 4-digit PIN that you originally assigned to your card. If you have lost or forgotten your assigned PIN, or feel like the security of your PIN has been compromised, please call Customer Service.

4. How do I change my address?


If you have moved, or the billing address to which your card was mailed has an error, please update your information in your Account Profile on the website address found on the back of your card. If you need assistance updating your account information, please contact our Customer Service Team.

5. Does my card ever expire?


Yes. You can find the expiration date on the front of your card. If your card is about to expire, and is still active, you can obtain a new card (with an extended expiration period) by calling the Customer Service number on the back of your card.

SHOPPING WITH YOUR CARD


1. Can I use my card to purchase goods and services?


You can use your card to purchase goods and services at any merchant that accepts Visa signature based debit cards. To complete a transaction, select “credit” as your payment option to indicate you will sign to authorize your transaction. If the funds are available in your account, the purchase will be approved.

2. How do I shop online using my card?


Shopping online is easy. Just follow these simple steps:

1) Select the items you want to buy
2) Proceed to “check out”
3) Select Visa as your payment option, depending on your card type
4) Enter your 16-digit card number, and the 3-digit Security Code (if required, it can be found on the back of the card and it is the last three digits printed in the signature panel), and your expiration date
5) Enter the billing address that you have associated with your card.

That’s it. The merchant will process your transaction.

3. When shopping online, can I split a payment between my card and a credit card?


Only if the online merchant permits “split” payments. Please note however, that most online stores only accept one credit or debit/check card for payment. And since your card is processed like a Visa transaction, you likely won’t be able to enter more than one card type to complete the transaction.

4. Can I spend more than my available balance?


No. You will not be able to spend more than your available balance. The merchant will decline your transaction.

5. What if the amount of my purchase is more than my available balance?


In this case, your purchase will be declined.

6. What if a transaction is not approved by an online store?


In the unlikely event that your transaction is declined by an online store, please make sure that you have done the following:

• Verified that the merchant accepts signature based debit cards
• Chosen “credit card” as the payment method
• Selected “Visa”
• Correctly entered your 16-digit card number
• Correctly entered your 3 digit Security Code (if required)
• Correctly entered your expiration date
• Correctly entered your name (as it appears on your card)
• Correctly entered your billing address (same address on file for your account)
• Not generated a purchase amount that is greater than your available balance

If these tips do not resolve your issue, please contact Customer Service by using the number printed on the back of your card.

ADDING & WITHDRAWING MONEY


1. What ATMs can I use to access my funds?


You can use your card to withdraw cash at any ATM that bears the Visa logo. Please note that there is a service fee for each withdrawal. This fee, along with any other fees assessed by the ATM machine associated with your ATM transaction, is automatically deducted from your balance. you are able to make one free atm transaction per week at any Citi branded ATM.

2. How much money can I withdraw from my card at an ATM on a daily basis?


You can withdraw up to $400 per day, with a minimum withdrawal amount of $10. Please note, however, that certain ATMs have machine-imposed limits that may not allow you to withdraw the maximum daily amount.

3. How do I know how much money I have in my available balance?


You can check your available balance at this web site prepaid.citi.com.

4. What buttons do I push to withdraw cash at an ATM?


To withdraw cash from an ATM, select the “withdraw from CREDIT” option. Even though your card is not a credit card, the ATM processing network requires you to select credit.

5. Can I deposit money onto my card at an ATM?


No. You cannot deposit money onto your card at an ATM.

Call (888) 541-7196 or contact us to experience the freedom of cashless transportation and electronic data tracking!
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